Trong giao tiếp công việc hàng ngày không tránh khỏi những tình huống thiếu sót thông tin. Vì vậy việc làm rõ và xác nhận thông tin chính xác là vô cùng cần thiết, đặc biệt là trong các cuộc điện thoại, họp mặt, đàm phán…

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